Terms and Conditions
Last updated: 6-1-2026 (payment providers to be added)
Information About Us
We are sensationplay.co.uk (referred to as "we," "us," or "our"). The business address or a mailing address for legal correspondence is Mill Cottage, Cwmbach, Whitland, Wales, UK. Our contact email address is sensationplay@outlook.co.uk. These Terms and Conditions apply to the sale of all products from our website, sensationplay.co.uk and will form the contract between you and us.
Our Products
Product Descriptions. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and sizes accurately, your products may vary slightly from those images.
Product Safety/Use: All of our products are for play and general wellness. They are not medical products and they are not intended for medical purposes. Be sensible. You should always consult with a qualified healthcare professional if you have any medical conditions before using any sensation play products. We accept no liability for injury or damage caused by the misuse of the products. On the home page of the website, in the section, ‘sensation play information’, we give advice on safe and sensible approaches to sensation play and use of our products. Be informed and be safe.
Placing an Order
Your order on the website constitutes an offer to buy the product and items we offer. A contract for the sale of the product or items is formed when we email you to confirm acceptance of your order. This will be in the form of an order confirmation by email. At this point, the contract between you and us will come into existence. If we are unable to accept your order (e.g., the product is out of stock, there was an error in the price, or we cannot meet a specified delivery deadline), we will inform you of this and will not charge you for the product.
Price and Payment
The price of the Goods will be the price quoted on the website at the time you submit your order. All prices include VAT (where applicable) at the current UK rate. Indicative delivery charges are displayed on our website and can be accessed through the ‘shipping’ link on the home page. Specific delivery charges based on product weight and shipping destination will be calculated and added to the price of the product or items during the checkout process. We accept payment by Visa, Mastercard, PayPal, Apple Pay (confirm these before site is live) via the secure payment systems provided by Squarespace's integrated payment processors.
Delivery
Products will be delivered to the delivery address specified in your order. We aim to dispatch your order within 2-3 working days and deliver to you within 7-10 working days of accepting your order. If there is a delay outside our control, we will contact you as soon as possible. The product or items will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have received payment in full.
Your Right to Cancel
As a consumer in the UK, you have a legal right to cancel an online purchase contract under the Consumer Contracts Regulations 2013. To exercise the right to cancel, you must inform us of your request by email and fulfil the requirements to qualify for a refund. On the home page of the website, in the section ‘Returns’ we provide more information.
Faulty, Damaged, or Incorrect Goods
We are under a legal duty to supply products and items that are in conformity with this contract. The Consumer Rights Act 2015 says the products must be as described, fit for purpose, and of satisfactory quality. If the product or items you receive are faulty, damaged in transit, or incorrect, we will offer you a repair, replacement, or full refund in accordance with your legal rights. On the home page of the website, in the section ‘Returns’ we provide more information.
Limitation of Liability
We only supply our products or items for domestic and private use. You agree not to use the product for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, or loss of business opportunity.
Governing Law and Jurisdiction
These terms are governed by English law, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English court1s.
Other Important Terms
Privacy. We will use your personal information only as set out in our Privacy Policy. On the home page of the website, in the section ‘Privacy’ we provide more information.
Changes to these Terms. We reserve the right to amend these Terms from time to time. The Terms applicable to your order will be those in force at the time you placed your order.